Support

When contacting support, include:

• Whether you are using Web, iOS, or Android.
• Your Meshii application version.
• Your device and operating-system version.
• A clear description of what happened.
• The approximate time the problem occurred.
• Screenshots that do not expose private or secret information.

Sign out

Ends the current session. It does not delete your Gao ID account.

Remove this account from this device

Clears the locally saved account and local Meshii data from that device. It does not delete the Gao ID account or remove it from other devices.

Delete Account

Requests deletion of the Gao ID account and associated account information under our control. Gao ID is used across Gao products, so deleting it may affect access to other Gao products.

If messages are not appearing:

• Confirm that the device has a working network connection.
• Confirm that the correct Gao ID is active.
• Close and reopen the relevant conversation.
• Restart Meshii if synchronization remains delayed.
• Check whether the other person has blocked the account or is no longer available.

Do not repeatedly delete and recreate the Gao ID account as a troubleshooting step.

If calls are not connecting or ringing:

• Allow microphone access and camera access when video is used.
• Allow notifications and incoming-call permissions where the operating system provides them.
• Confirm that the device has a stable network connection.
• Confirm that Meshii is allowed to operate in the background.
• Check whether Focus, Do Not Disturb, battery-saving, or operating-system restrictions are suppressing calls.

Include the call time, calling direction, device type, operating-system version, and application version when reporting a call problem.

If notifications are not arriving:

• Allow notifications for Meshii in device or browser settings.
• Confirm notifications are enabled in Meshii.
• Confirm the correct Gao ID is active on the device.
• Review Focus, Do Not Disturb, battery-saving, and background-operation settings.
• Reopen Meshii after changing notification permission.

Notification delivery may depend on the device, browser, operating system, network, and notification service.

Your wallet, private key, and recovery phrase are controlled by you.

Meshii cannot recover a lost private key or recovery phrase.

Use the available in-app block or report controls to report abusive, threatening, fraudulent, or unsafe behavior.

For urgent danger, contact the appropriate local emergency service. Meshii support is not an emergency-response service.

Report a suspected security vulnerability privately to:

Use this email subject:

[SECURITY]

Include enough information to reproduce and understand the issue, but do not include private keys, recovery phrases, user secrets, or unnecessary personal information.

Allow reasonable time for investigation and remediation before public disclosure.

To understand the difference between signing out, removing an account from one device, and deleting a Gao ID account, use the Delete Account page.